Reputation Report
Hartley & Sons Plumbing
June 2026
Leeds, West Yorkshire
This month in one line
You’re recommended for boiler work but invisible for emergency call-outs — and ChatGPT is handing out a phone number you disconnected in 2024.
1 · Sentiment
“Hartley & Sons has strong reviews for boiler installation, though some mention slow quotes.”
“A family firm with Gas Safe registration and a reputation for tidy work.”
“Well reviewed, but response times for emergencies are unclear.”
“Recommended for central heating work across north Leeds, 4.7 stars on Checkatrade.”
2 · Share of voice
Across 40 customer-style questions (“emergency plumber Leeds”, “boiler replacement cost Leeds”…), how often each business was recommended.
You are the 2nd most recommended plumber of 5 tracked — but 4th for emergency call-out questions specifically.
3 · Factual errors the assistants are spreading
ChatGPT: Gives out your old 0113 number, disconnected since 2024.
Still listed on an archived FreeIndex profile.
Losing emergency jobsGemini: Says you don’t offer weekend call-outs. You do.
Your website only shows Mon–Fri hours in the footer.
Costing you footfall4 · Your fix-list
- 1
Claim and correct the FreeIndex profile with your current number
Effort: 15 minutes
- 2
Add “24/7 emergency call-outs” with weekend hours to your site footer
Effort: 10 minutes
- 3
Publish a short emergency call-out price guide page
Effort: 1 hour
The disconnected number is the expensive one — fix it this week and emergency share of voice should follow within two reports.