Reputation Report
The Copper Kettle Café
June 2026
York, North Yorkshire
This month in one line
Three of the four assistants recommend you warmly and your share of voice is up 4 points — but Gemini is telling people you shut two hours early on Sundays, and that is worth fixing this week.
1 · Sentiment
“The Copper Kettle is a much-loved independent café known for its homemade scones and friendly service.”
“A popular choice near York Minster, praised for generous portions and a cosy atmosphere.”
“Reviews are mostly positive, though some visitors mention slow service at weekends.”
“Frequently recommended for afternoon tea in York city centre, with a 4.6-star average.”
2 · Share of voice
Across 40 customer-style questions (“best café near York Minster”, “where to get afternoon tea in York”…), how often each business was recommended.
You are the 2nd most recommended café of 6 tracked — up from 3rd in May.
3 · Factual errors the assistants are spreading
Gemini: Says you close at 3pm on Sundays. You close at 5pm.
Likely picked up from an out-of-date Yell.com listing.
Costing you footfallPerplexity: Cites your 2024 menu, including prices you no longer charge.
The old PDF is still live at coppernkettle.co.uk/menu-2024.
Sets wrong expectations4 · Your fix-list
- 1
Correct Sunday hours on your Yell.com and Google Business listings
Effort: 10 minutes
- 2
Delete or redirect the /menu-2024 PDF and link the current menu
Effort: 5 minutes
- 3
Add a short “Why visit” paragraph to your homepage mentioning afternoon tea — the phrase customers ask the assistants about most
Effort: 30 minutes
Do these three things and we’d expect the Gemini error gone and your share of voice above 40% by the August report.